SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It brings in fast. Product very well packed. Very satisfactory quality for the price.
This is one of the best ear piece so far. I am glad to find one that charge fast, audio is clear, and great for listening to music
Well presented in the box, discreet to the ear, impeccable sound quality
Solid product, comfortable, perfect for the gym. I needed something that would stay in my ear despite how sweaty I got in the sauna. Excellent sound. I love these headphones, good for the price too. I refuse to spend over $100 on ear phones.
Does not fall off the ear and sits snug on the ear, so much so you tend to forget you're wearing it.
Ive been through several of these bluetooth headsets looking for the right one. i refuse to buy more apple stuff, they already own all of us as it is. Found these, gave them a try, and love them; so much in fact i got my 70 year old mom hooked on them too.
Battery is not discharged, and it sounds very well!!!!
My beats crapped out on me same style headphones and decided to try these. Honestly great quality just by feel and sounds just as great as my beats were. Definitely recommend only been using first couple days so far.
Works very well, however for my taste it lacks a little bit of a Bass.
My husband liked it very much.
Arrived fast and is according to the announcement. The volume is not so high and there is not even good sound insulation, but it perfectly meets my needs. The battery lasts a long time, something around 1 week with two hours daily. Comfortable.
Worth every penny and recharges in box to a must have
Stays in place and great sound. Good value for money
After a lot of looking and checking, I have acquired the ideal product, soft, they hold well, they do not fall and the sound is great, both for listening to music and talking on the phone. Has deserved the purchase without a doubt.
Works really well. Stays in ears.
good product
Several months of use and perfectly satisfied! Very long battery life! Convenient and easy refill.
Wanted something that wouldn't come adrift in the gym and these are perfect. Listen to my music and good sound.
Top! Very easy to set up, the sound is impeccable in terms of calls it's not great I will put one in but it can do the job but hey perfection does not exist. The model is pretty and it clings to the ear well. We feel it's really solid! I strongly recommend!
Offered to my wife. She's pleased with that. Used to watch movies on his cell phone. A good sound, with different sizes of tips, isolated many of the surrounding world. I recommend
I recommend it to you all this helmet is genial, the sound is top! In telephone call and draft and superb autonomy! A great product for a quality/price ratio
Great fit and sound. Excellent product
Excellent for enjoying a little music while wandering around or exercising. Low cost means not to much worry about damage should I drop when active. Very pleased so bought second set to keep in bag when I go out.
Bought 2 of these headphones for my husband and I. they arrived quickly and were charged. Connected them to my phone and started playing my music, and the sound is amazing! Will buy more later!
For the price the earbuds are okay, the sound is 3/5 and the material is pretty cheap, starts hurting my ears after a while but again for the price it's okay.