SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Product is good and arrived quickly
I’ve had these for 4 years now…this is my second pair. They work great in rain, stay in my ear (once I took the extra earpiece off) even on runs, and have solid sound quality. The value is great.
Recharges very quickly. Excellent sound compared to other paid more expensive. I am extremely satisfied with my purchase and highly recommend it.
Easy to use, wireless and battery last gor few hours. The range is good and this is the second time buying for a present. They both love the item.
Very comfortable since they are caught behind the ear and prevent them from falling, they easily connect to the mobile and they hear themselves very well. The box is beautiful as you can see the battery that each one has and they are also charged in their own box
Great value for the cost. This earbuds work great and the battery last a long time. Easy to connect to my phone. Great product
So impressed with how long these earphones last. Nearly 5 hours and still going.
I love the buttons on the side, especially when you have busy hands. They're super cute and fit my small ears well! Super easy to figure out and charging time has been a few days for me so far! Great buy at a great price!
If you are looking for a good earbud product at a reasonable price, these earbuds fit the bill.
They are super good, they have a sound without distortion, they have a fairly loud sound and they are comfortable in the ear
Good performance, do not move when jogging, direct adaptation to bluetooth with such. super easy use
The best mid-range headphones I 've ever had. Good sound quality. Bass that do not distort. The best is the battery life. Highly recommended. I found nothing negative to review
I like the hook around the ear, because sometimes just the bud falls out. I worn them for 6 hrs. on a plan, and that was max I could do, before they got uncomfortable. Nice sounds, and good for the price. I would recommend.
I was looking for some earbuds that would stay secure while working out. These stay perfectly in place, super clear listening to podcasts.
They have good sound, they are comfortable and bring spare pads. His little box that acts as a charging base is a delight. Marks the battery level. I like them a lot. I use them with my iphone. Do not fall when wearing the ear support.
I bought them to use for various connections to devices, it links to bluetooth very fast and the sound is impressive. I recommend your purchase for quality and also for its price
Love them they are a lifesaver especially since I drive a moped an with these I'm still able to listen to my music clearly with no problem an I don't have to worry about them falling out
The quality is amazing. Clear sound and comfortable to wear. Also I don't have to worry about them falling out. The charging case is very convenient. And the battery lasts a long time.
They are perfect and super comfortable have an incredible hearing and are not the typical headphones that when they make a call you distorts the sound or cuts… they are super cool!
Wanted something small than headphones and no cords. My cordless ear plugs I was always afraid would fall out. These are great the loop keeps them in place no matter what I am doing.
Bought these to replace old pair of earbuds that no longer worked. I use these earbuds for the gym and was pleased at the performance- couldn't hear the horrible gym muzak, they stay in my ears even while using the treadmill, sound quality is very acceptable.
They fit well and work good. Holds a charge quite well and you can use one while charging the other if you're in for a long day.
Have not had any issues with those purchase. Charge holds long. Wraps keep phones in place. Good sound quality.
This are such a perfect fit for me. Highly recommend them. More than happy.
I bought these because I was in need of wireless earbuds for running & they are not only a great price, but also a great product. They stay in my ear when I run, the volume is perfect, & they charge fast. I have no complaints. So far so good!