SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was looking for something that didn't fall out of my ears while doing yard work and working out. These work perfectly, they have good sound and are comfortable. I really like them.
Good materials. Good sound, the battery lasts long
I use the product when Im busy around the house or traveling
Fantastic ear buds
Nice little ear buds for linking to my IPad while watching tv. They actually FIT my ears, which is unusual (others just fall out) and are extremely comfortable. Glad to have purchased.
Received excellent playtime.
I use them to play sports and I'm very happy, they fit well, the sound quality is very good, the touch controls work well, I do not have too much hback over time but I recommend this product for the moment
Sound is great, battery life is great! My best Bluetooth so far.
Surprisingly surprised at the product, quite qualitative for the price, the sound is fine, the battery life is fine, frankly I'm happy with this purchase, I do a lot of sports with it and it's cool, I recommend it!
Its clear I would highly recommend this blue tooth
Nice set of earbuds.. Sound is good, easy to use and a great service from seller (came 2 weeks early). Very happy..
very good quality. recommended
After months wearing them it is perfectly heard, the magazine is great and is torn off the ears. Comfort and do not fall in sports. Good value for money
I use these every day at the gym and have only charge them one time and have been using them for about two weeks an hour a day and I’m only at 50%. Highly recommend you try these before buying the expensive ones do you won’t be sorry
Best fitting ear buds for smaller ears. The smallest tips and ear holder work perfect.
I like the sound quality, they have a clear sound, that suits my taste. Glad I bought them.
I am super delighted, good sound, a lot of durability, comfortable. Very good purchase!! Totally recommended!
Great headphones for the price! Stay put and sound great.
These are super secure on your ease, easy to use and great sound for the price.
It needs a better microphone for phone calls. Sound quality for music is great. Ok value for money.
Comfortable, great sound, and easy to link
good
I can't remember buying these. However, they are great and I love them. Use them every evening. Take them on holiday. Thrilled. No more to say.
Very happy with the purchase. They hear wonderfully, the battery lasts a lot and very comfortable.
I am very pleased with the headphones. I recommend it, long range, comfortable and long-lasting. I bought a second one of the same type for my sister.