SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Comfortable hearing aids, stylish design, big battery, noise canceling, well packed and good sound
headphones sounds great, battery life is excellent, case is comfortable to carry and bluethooth connection is very stable
Great!!
Good headphones, good sound and the price is good. Talking on the phone is very convenient and a good microphone. In the ears sit comfortably and tightly. Thank you.
Arrived quickly. Work. Bass normally. The phone has Dolby Atmos mode. When it is turned on, you can play with the equalizer. The case is forgotten, although it is in the description.
excellent
Clear headphones fit well!! Surround sound! Came in a whole package. Thank you seller!! I recommend this earphone!!
Excellent headphones, as described. Delivery is fast, I recommend it to everyone.
Good sound for the price, works ok anc with 3 blocking levels, there are better but also more expensive
Thank you, quality headphones
Good sound, connect quickly, work long. ANC works fine.
As described
Great headphones, like everything I took this company. I did not notice much difference between the normal mode and the noise reduction mode, but perhaps this is due to the fact that the room is quiet, perhaps the difference in the train will be more noticeable.
The earphones are good, but it's a shame that the case version could not be ordered
They are excellent, the microphones work very well and the audio is spectacular, the only detail is that the shipment is very bad, if they are anxious, the shipment will make them go into depression
Excellent Product!!! Received in 24 h excellent quality!! I recommend you a lot!!
I just used for the moment everything is fine Thank you
Norm, everything is as described.
I like the headphones, the sound is very good to buy
I received it early, I have already tested it, it works perfectly, I will order my son, thanks to the seller for the excellent service and quality
The product and the seller is good, the earphone is excellent, I recommend the store and the seller.
I like the headphones very much. Sit comfortably in the ears. Like the way the music plays.
The headphones are top and the sound is generally gorgeous, and so feel free to buy the product from this seller!
Thank you seller!!! I will check the goods!!
Headphones fire, it's just the best and most convenient device, chiselled so the ears are shocked. Definitely recommend!!!