SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I tried all series of wireless headphones from this manufacturer, only the very first ones began to drive after 2-3 months. And otherwise everything is super, sound, material quality, simplicity. Ugrin, you are the best!!!!
The earphones sound super. the delivery is very long, the charging wire is cracked, it is the sender's conscience that the price is overstated every week and a half. and it sounds very good
Great headphones for the price!
I liked the headphones. Good (acceptable) sound, and the ears are pretty good. The control is convenient. Noise reduction and transparency modes. I order the second. Except I didn't understand one thing. The first language of the comments was English, and the second for some reason was Chinese and how to put English is not clear. If anyone knows, please tell me. Well, otherwise I am happy with everything. Delivery, as always, is at its best: I ordered it on February 27 and arrived in Togliatti on March 4. Well done
Sit comfortably, do not fall out. Sound is quite, noise reduction works. Fast Delivery
Ordered on February 19 sent on February 29 as promised for 10 days the seller did not contact and everything passed the norms recommended. The headphones came in simple bags, but everything worked out the box is not covered, not worn full set. The first pairing went well opened the cover immediately the phone found the headphones and the base is charged on 100% everything works sound like I'll try to test it and later write. R. S. When the headphones were cut from the base, there was no protective film on the cantacts, and even on the right headphones, the LED blinked and on the left there is no, although this may be norms.
The sound is great, I didn't have enough bass, but the equalizer settings in the phone help. And here is a conversation through headphones to a solid five. The microphones are excellent.
Headphones are great worth the money!!! I am satisfied with the sound and appearance, comfortable comfortable!
Box packaging top-class sound should be selected by ear pads and Plus Equalizer
Awesome headphones, very high-quality sound, charge for 4-6 hours, charge very quickly in the case at least 2-3 times. price 1200 rubles. on a five-point scale from 4 to 4 +!
These are the second headphones. I bought it for myself first. Half a year, the flight is normal. Bought it for my son too. Recommend and product and seller
Sound like in the description and tests-strong bass, not pronounced Middle, good upper ones. For ordinary use, without music lovers. The quality for the price is good. There are 4 sizes of attachments in the ears. Satisfied on the 95%.
Good quality headphones. The sound is decent and the autonomy of work on a single charge pleased me. For its price quite.
The ears are neat, the box is miniature, it lies in the hand, you can hear great in your ears, the whole world is not heard from the outside at all, the sound is cool, like in a cinema around the perimeter, calls come, response with a delay of a couple of seconds, a call from the phone is received normally, and a call from a vatsap must be received by a little phone. The sound into the microphone (wand in the ears) is heard well by people on the phone. Satisfied with your ears!!! It's a pity that they just fell in price when they bought it. Bought for 2500, and now they are 1700. This is a shame
Headphones in terms of quality and sound are among the best. Definitely five points.
Great play and noise reduction works. They sit a little unusually after the iPods.
Headphones are very good, and they are comfortable in the ears. The sound is subjective, but as for me the low ones are oversaturated, there is not enough middle. And so in general they are worth their money.
Quality assembly of case and headphones. Sound quality, nice bass and high frequencies. It's nice to listen to. All functions work, including noise reduction, the interlocutor hears well and I hear the interlocutor well when talking on the phone. Responsive sensor and control. For the price in 2000red, this is the best headphones. The charge is kept for a long time in three hours discharged on the 35%. You can adjust the sound with third-party applications. I advise you to buy definitely! Thanks to the seller for the quality and delivery speed 7 days!
Connected immediately. Sound class. How much we will see.
Good ears, I'm satisfied. Need to get used to management. Conversational microphone does not always do well when noise is high
The headphones are very good, have good sound and good noise cancellation, but the delivery was very but very long, almost 50 days delivery, I made the order on December 20 and it arrived on February 8, very bad in logistics
The sound quality surprised me.
Short. Awesome sound. There were original AirPods before, not like these
Well, what can I say in general, the headphones are great. They sit well in their ears, do not strain or fly out (here you need to understand that the shells in everyone's ears are different, so this is purely individual). The microphone is at its best, the interlocutor does not complain that I am from... I'm talking to him. Sound is generally a separate topic. Headphones in this format should not be very loud and have good low frequencies. The headphones coped with these criteria. The sound is clear, with good low frequencies and moderate volume. Want a pure studio surround sound, then get a full-size headphone to warm your ears in winter😁. I took the headphones mainly for talking on the phone and as a bonus I got a not bad sound. Bluetooth, it's all over depends on the version of your module in the phone, but there is practically no delay (sound-video). The sensor does not dumb and works clearly. Summarizes, the price-quality is as described, for everyday use I recommend👍In places the air pods are not so good.
Arrived on time and well packed. So far it is working very well for the amount paid!