SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Headphones are just great!!!! The sound is just a bomb! Favorite Tracks sounded with new colors!!! I recommend, very comfortable, nothing gets in the way. Just a top for your money.
The second time I take such headphones. Sound bomb
Met my expectations
Excellent earphones, for your money! the delivery is also fast.
The headphones are good, of course the sound is not like Apple's, but it's great to listen to music on the way. came without a cover. The case is flimsy.
Nice product and well finished. Works perfectly. 2 weeks more delivery time than announced
The headphones are very good👍, You can feel the bass, only I ordered white, and black came. And so the norms. Thanks to the seller, put another case to the headphones. Well done!👌It took 40 days for Chukotka.
Very good recommends
Excellent headphone quality! Special thanks to the seller for the gift case
Good sound. Recommend
Did not check. For a gift. Put the headphone case.
The sound is great, the earphone is cool, the box case for gift, silicone, very happy with the purchase!!
Headphones fire, the sensor response is instant, the sad one is that there is no headphone app
Thank you very much, all super, sound quality💥Bomb💥
Excellent headphones, nice soft bass.
Good bass, good sound quality, very pleased!
The headphones are cool, the sound is the best I 've listened to before. Conversation on the phone also hears me well, at least my friends told me everything. Take great headphones.
Normal ears for this money. Not tall, but not yet delve into the settings.
Very good!!!! Perfect audio!!! Excellent quality of the material !!
Norms headphones. Light, almost not felt. Sound only up to HD. To ask for AptX for this money, such to yourself). Surprisingly well played. Making a noise ..... that is, but has not yet moved in, and it so muffled decently when they sit tight. I recommend it in short.
Super headphones
Headphones, norms.
Ugreen is always to be congratulated with good products, my satisfaction is 100% with the brand products of very good quality
Good earphones, loud, sound quality is ok for the price need some tuning with equalizer. Default tips didn't hold in my ears, changed to my own ones. Came with protective case for the case. Only downside is I bought the white earphones and got the black ones, very strange for the Ugreen.
Came all safe and sound. 100% charge. The case came as a gift, which is very happy.