SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good headset. Works well and it’s easy to operate. I bought this because my old headset felt like it was falling out of my ear and caused me to hang up every time I tried to push it back in - I don’t have the same problem with this one.
The goods arrived quickly, and without damage, works well.
Work perfet, Loud volume, fast Bluetooth connection
The goods are contrived, the package is super, the delivery is added to the shvidka. Bluetooth garnitur came a Taka yak and in the photo. I recommend it.
Duge Shvidka delivery to Odessa. The product is a model, I put 5 years!
thank you for your time at the good store fast shipping good package 📦 good quality My best regards
Design feels sturdy, I had an old M50, took 3 years to finally break down but to no fault of design or quality. Therefore I expect this one to be as good or even better. The case is a good change to the charging method. You charge it in the case not with the cable itself. It does have the option to plug in directly with a USB-C cable. The lid doesn't have a strong seal but the ear piece won't be falling off.
the item isn't bad,
Excellent.
really super
Super earphone
Good sound. Good mic. Good materials. Recomend!
Product acceptable in relation to the price-quality. The quality of sound that means
I was bulk for the 15th day. Case box in a saggy bag. Earpiece of good egg. Subscribers to feel less for me. The sound in the Dynamik is not a chase. With the praise of the room, the sound of the decal to stumble, Ale to the onslaught of a pause and a play, the sound to be heard. Recommend
Product arrived fast and well packed. Good sound quality and microphone.
The product is very good, and the honesty of the seller is exemplary, he is very helpful!
The sound quality is poor, but there is no problem with listening, and no one feels uncomfortable as if the microphone is good. Because there is no concern about inflammation
The goods are good. Garntura pratsyu vidmno. Third-party noise to be extinguished at the 100%.
Excelente
Good quality product, recommended
Wasn’t bad but the button isn’t able to activate Siri,otherwise the mic and speaker were decent.
The end of the conversation on the initiative of the interlocutor-is not marked by any signal, The main button shift back is not a single. It is convenient, the limiter of this button was resting on my ear-modified by a file...
Product with high quality. A lot of top!
Great! I use it in meetings, as I am working in home office and it is surprising. In a test I did, I walked into a meeting and got very close to a vacuum cleaner on. Everyone heard just my voice. I am used to in-ear headphones, so in my ear it got a little uncomfortable, however the quality of the microphone and the cleaning in the audio make it worth it.
In principle, the headset is not bad, but: either they are wise with the firmware, or the speaker is shit. You do it a little louder-there is a distortion of the sound. Maybe I came across a copy, XS. Gave it to a friend