SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good hearing aid. Good sound quality
Item arrived
Works great so far!
I love the New Bew quality. Great earpiece volume and not at max volume yet. Buttons are easy to operate. Noise reduction is fantastic. I can enjoy background music while talking on this headset. Headset folds quick for easy installation int the chargee case. Keep on making a great product.
Good for you.
I think The delivery took two weeks. The size of the charging cradle is slightly larger than a pack. It's light, so I feel bad, but it's okay. I was surprised that the moment I pulled the earphone out of the charging cradle, it was paired with my phone. On the contrary, the moment you put it on the cradle, it breaks the pairing. The components are loaded with a charging cable and ear foam, and the medium size is installed at the time of shipment. The components are included in the device, and the user manuals are in English, Russian, it's Japanese, but it's a shame I don't have Korean. And the sound quality of listening to the song is sappy. But I think it's okay because the reason for this is not everyone's buying songs. When you talk and when you listen to music, it's bread. When you listen to a song, you hear the maximum volume with a Buzzer, but this is the maximum volume, your real ear will hurt. That much bread, so a heavy-duty driver like me will talk on the phone when the scene is noisy. When it's so good. I can hear you. The quality of the call and the other party are good at hearing. But I don't feel comfortable. It's a little hard to put on your ears, but what should I say is the earphone body that comes into your ears is small? Even if Amman is tight, it will only move a little and become a condition that spans the ears. It's not enough to fall, but it sucks.
Wow are delivered 2 weeks before the scheduled date well to you, thank you!!
Not very comfortable to assume. Besides, everything super
Fast delivery and impeccable quality. Good price/performance ratio
Bom!
Super thank you
good
Good and impeccable quality. Fast delivery
All good and shvidko
Very good product exelent, I am satisfied with the good audio product quality, exelent microphone! Arrived in the praso.
The item is great quality.Easy to use. Voice clear and sound quality great. Already use, happy. Will recommend if someone thinks to buy it. Item in a hard material box won't be damaged during delivery. And delivered much earlier than the stated date. Good seller ⭐️
Works perfectly, very satisfied. The order arrived intact whole.
Happy with everything. The delivery is fast and without delay. Thank you🤝
All good
Comfortable. The sound is good. The interlocutor also hears well.
good
low quality sound good quality mic
Opening music OK in the call mode you can hear the interlocutor very badly
Arrived on time, works fine, sound cool
Clear and loud sound, you just have to ask him, he works very well