SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It doesn't fit well in my ear and over time my ear hurts a bit. Besides it, the sound and the receiving call are very good.
What a great Bluetooth headset 👍👍 with mute button 👌👌 sound quality is fantastic. Thank you so much seller 🙏🙏
The handset came home in perfect condition, it seems to be a quality product with great finish, the sound is good and the microphone too, but the unit I received only worked for 1 hour, power off and no longer, even trying to charge by case and USB cable!
Excellent ear. Great audibility👌
Cool Sound. Having made noise at a height, I work in a noisy workshop, subscribers do not complain. Compared to the M50, height adjustment appeared, which had a positive effect on the comfort of wearing. On the M50 it pressed a little in height. Respect for the revision.
Bought and now I will test hope it is fine
You can hear it well, and the other party says the sound quality is good. But the fit is a bit of a shame.
The shipment was fast, the quality of this headset is terrible. I thought it would be a great headset, but it's not even worth buying. Were 30 € thrown in the trash. It is not noticeable to hear other people or they hear us speak by the headset, not to mention that the higher the speed inside the vehicle, the more noise it makes.
Good afternoon. The headset arrived on time. All in integrity and safety. The headset works. Checked. Lovely headset. Matches excellent quality. Freely and does not press the ear hard. Nice to listen to. Easy to operate. I advise the seller to everyone. Thank you very much.
In principle, so far everything is fine, but one thing I do not like everything in English, and of course I wanted to Russian as M50. See how it will show in the case and how long, after I will add a review.
I arrived 1 month before the delivery date, everything in perfect condition
Phone delivered super fast, I conducted the first tests and it worked very well, it connects fast on two devices. Audio to listen to is good and the microphone is very efficient in noise suppression. In my opinion is an excellent cost benefit.
Well, the battery lasts long, the audio is correct, the sound of the micro could be better, and the battery and speaker could also be reduced in size, but it works well, 3l set ws correct and much more quality than others cheaper
The conclusion is that M50 is better
Shipping fast and the product is good thanks I will use well
I bought it second time as first one, I accidentally broke,
Beautiful but the microphone left something to be desired. Expected more or equal to others I already use.