SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lovely mouse, as always.
everything OK. really silent and comfort to use
A great mouse. Respect to the seller. Fast delivery.
Thank you, the order arrived fast is a good mouse communicates by Bluetooth with the PC without the need of the USB Bluetooth is fast accurate and comfortable
excellent
Good Mouse, the buttons are silent, the sensitivity is similar to the 4000dpi, powered by one AA battery (not included) with the computer connected via USB receiver, I have not yet tested for Bluetooth
Perfect just need to prove it
Arrived quickly in Moscow. Quality is good, works normally.
the mouse is good quality works well does not come with battery unfortunately but I put a rechargeable batter inside.
Good quality, quiet keys, good in the hand, perfect big
Good, Silent Mouse. Sits nice in hand. Moves well. Price 780Phones. The functionality corresponds. I recommend to purchase.
I bought it because I knew it was Bluetooth support, but I confirmed late that it was not supported. I like the mouse performance very much. Cheap and well purchased. However, the weight of the product is a little bit. If you prefer light products, find out other products. It is recommended if you want good performance even if you have weight. (※ Bluetooth not supported)
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Prosucto ergonomic and lightweight, it feels very comfortable and looks good.
very fast despatch and delivery this mouse is excellent quality and has a great feel to it
Works only on Bluetooth, does not want to without it (I will figure it out. It's good that it is in the laptop, but it is worth considering those who do not have it...
Excellent Product, feels very comfortable and silent. For web development is very useful the shortcuts to move forward and backward on web pages. And the mousepad is also of very good quality.
Arrived earlier than expected, good quality
The mouse arrived fast and works perfectly. Is the second I buy from the brand and I recommend it.
Great quality, still can not say if the internal electronics will last, but overall I liked it very much.
Great comfortable mouse. Quality at a height. Recommend
Nimble mouse, comfortable in hand. Arrived fast
It's cheap to strum two side buttons on the left, otherwise it's okay.
Great product. Great seller. What can be better when these two parameters coincide. Well, the price of course. Thank you.
Workmanship at a height. Connects without problems, the connection does not fall off, the buttons are silent. The mat is thin, but it copes with its function.