SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fully fulfills its duties. However, subjective sensations in execution are still a grade lower
Bears were daubed from China to Ukraine for 10 days. Packaging-your own box and a sealed bag. Ale all tzile and timid, bring packaging. LIVA-the rights of the buttons of the trochis of the tychishe and the stars of the mishmash. Zhivnya VID AA batteries (in the sets not go). Rozmir DHID middle-Mala hand, ale do not know.
A simple crazy product rests and a fun way that can be replaced with a button between the glands for connecting 2.4 it simply gives a friend to two different devices and switch between them with a push-button
I take the second one... inexpensive and most importantly high-quality... for most it is suitable
Delivery to the door by courier. The mouse size is optimal (average classic). Silent keys. Generally satisfied.
Unpacked turned on and after three seconds started working, the cool mat immediately stuck to the table and does not twitch. Thanks to the seller.
soundless mouse. much better than I expected. the bottom above is for the speed of the mouse on screen. the two bottoms on the left side are each to go backwards and forwards on screen. it feels like an expensive mouse while it's really affordable.
It was good that the delivery came quickly. The price is quite affordable. There is not much mouse noise, and the feeling of use is good. The price-performance seems to be good. A similar mouse at this price seems hard to find.
Calitate,silentios cumparati cu incredere si recomand acest vanzator.
Overall excellent. Superfast shipping. Quality is good. It would be great if mouse would be little heavier.
I am super satisfied with the product. When clicking, nothing is heard, it fulfills what it promises. Ergonomic, good size and quick connection. Use 1 AA battery not included. I would certainly recommend it 100%
Good Mouse, quite large-for a man's hand.
The mouse is great, the buttons are silent, no clapping
Great mouse for this price. Delivery 15 days later than promised.
Duge Temple yakiste. Quietly. Energosberigayucha. Dovgo to one battery. I recommend the seller. Fooled.
All right very good
I'll start with delivery. Express delivery in two days stretched. Well, it's not scary.
Good and quiet mouse, please note which version you order, with or without Bluetooth!
I really liked the mouse. The buttons are really silent and the construction eh very good. It would be interesting if we could configure the function required for the side buttons (in case someone knows how to do this, let me know!) It was worth the purchase!
The button under the wheel at the top is a bit strange, but the button is a 2.4g conversion button. It's nice and quiet and nice. I recommend it for office use. What do you do to test? I want to.
Great mouse. Very comfortable and easy to use, feels good and nice to touch. Premium feeling. I bought it for my wife and she is very happy with it.
From purchase to receipt 6 days. I liked the mouse, it is comfortable in the hand, the buttons are quiet. Connected without problems, both by BT and by radio. Bought for a laptop so that there were fewer wires.
Good quality and robust product, I liked it very much and the helpful sellers, I have several videos of unboxing and gameplay on my YT; tired adult help me out of kindness by entering there. Whoever can help
Good quality mouse. For this price works extremely well (for now). Hope it will work for many years 😁
OK, i recommend. So far works correctly.