SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Quality products, widely recommended, it takes time to ship but it is safe.
the mouse is good. the total order is at high level. yhanks
Very good
Sensational! Very good mouse, very good ergonomics. Super silent click! Recommend!
Great mouse. Buttons are really silent. Quality Made
Excellent product, very good quality and presence, punctual and fast seller, I recommend it
Great resolution the mouse. I just thought it was smaller but it serves very well.
Fast shipping! Excellent seller!!! Excellent quality!!! Recommended!!!
Good, need AA battery
With half a kick started. Quiet, soft-well, just like my first mouse from logiteks. The truth about ergonomics, I would argue. But acceptable. And working on a 34-inch monitor is much more convenient with 4000 points than with 2600.
Yakishnale bear for the laptop of the flower, and so the kapuwati is not
Duer Misha snifyy!
The mouse is great! At maximum resolution very sensitive. If only it worked and did not break!
Product according to the description. Good workmanship and good quality.
The mouse is cool, light, with a very quiet click. But many do not know how to use it because it is not in the description. Be sure to remove protective cellophane from three legs for better sliding. To tie the mouse to another device by Bluetooth, turn the indicator to blue and simultaneously hold down the left, right buttons and wheels (scroll), the indicator will quickly blink and another device will detect the mouse to connect. Long press the top button, change the DPI resolution for different displays and tasks, blink 1 time-minimum, 5 times maximum. All good use!
Yakist Garna, yak for his tsyna. Myzhe vonorozmyrna. Hemp DPI pratsyu, inndicator morganum show you a lot. Quiet wealth. The side buttons are more difficult to flip through the stories at the browsers, rip them for scrolling up and down, there are no junkets, there is no need for them. Ale saggly to finish with a bear, after all, rozmir is the most of the middle.
The seller processed the order quickly and sent the parcel. The delivery was long. Packed well. A seemingly solid mouse. It's too small for my hand. She is quiet, but for me I would like to hear the clasps. Connected to the computer immediately. How long will we last to see.
Exceptional quality, very well manufactured, use a AA battery, you will need a dedicated USB because it uses wireless adapter for communication, no noise when clicking just can not give your opinion as long as the durability, only time will tell.
Great mouse
I have been using this mouse for more than a year, no complaints, so i bought some more as spare.
Alas, the encoder is mechanical, which means that in 1,5-2 years there are problems with the wheel. ( On the interike is an analog of mm-675 no more. Up to the unculled M215-walking to the moon. Honest one AA battery is a plus. There is a wiring on the board for standard Micks-we will also write in a plus. Feels great on fabric, denim, Terry blanket, my hairy skin... Okay, persuaded, I wanted to put four stars, but for all-terrain-five.: D
The quality is excellent, the buttons are quiet
Excellent, Bluetooth and dongle work perfectly, if it was a little bigger it would be good, but still recommend
Good product and excellent quality. Fast delivery. I recommend the seller!