SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Exactly like the photo. Very comfortable to wear. I need to try them while running later. Easy to pair with phone. Sounds are good to me. Like the display on the charging case...
Sound quality is spectacular, design is sleek and very light and the case is nice and modern. Holds charge for at least 5 hours straight talk.
I loved them! They are very easy to use, I recommend them and I would buy them again
Very good headphones for running! Very good price/quality ratio. The headphones are tactile and offer many actions. Very good audio quality and good low, I recommend!
This headphone is very comfortable to wear. Fits comfortably in ear. Lasted all day without changing. Beautiful case and piece. Luv it
These little ear buds have amazing battery life! Its awesome they charge in their case and the sound is pretty good too!
Bought these for my husband to have an extra pair for work. These work as good as his Beats and AirPods. He says they are comfortable (better than his Beats) and the sound is really good. Easily to connect and holds charge well. Would definitely buy again.
Beautiful super beautiful in beige, the headphones have great sound and super autonomy
Easy to use and they respond to iPhone and Apple Watch!
These are fantastic. Good quality sound with both music and phone calls, stays in ears and comfortable to wear.
I like this amazing product, I was looking for something that I can used to do my everyday workout without worrying to lose it,since I like to speed in my runs every day. Fits perfect, sounds amazing plus not to expensive I did recommend to my team.
These earbuds are very great like the audio is still loud at low volume and connect Immediately when the case is opened and it basically last me for like 6 hours without charging honestly the best
Great sound very lightweight and comfortable.
They listen very well, I use them for the gym and for running and they do not fall
The quality of sound and easy to bluetooth connect.
The truth is giving very good results are good advised them
Comfortable, good quality fast shipping
Good product and works well.
The item is good but it hurts my ears, the quality very good, the sounds also nice unfortunately I lost them in the church.
Came in fast. I used it few times and sound is great.
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Good helmets. They sound great. The battery lasts a lot I think it is above 6h, the connection with the mobile is not easily lost, very comfortable to have the volume buttons on the headphones. In short for me are the best quality price the 2nd I buy. By the way do not charge in mobile charger because the battery in the case burns. Connect the load to a pc, TV or something that is 1A charge
They are excellent, they sound very good... I recommend them.
Good
it is not touch