SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good man
The product is as described Arrived in quick time Thanks to the seller
These earphones are fantastic for the price. Would definitely recommend them. Also prompt delivery.
The truth is that they are a pretty cute and useful product, I don't have to think about charging it because the battery lasts a lot, I also love that it holds up well in the ear because it is impossible for me to fall and lose.
I loved them! They are very easy to use, I recommend them and I would buy them again
Sound canceling is most usefull when talking over the phone. Love this product thank you.
Love the connectivity, and quality if the ear pods. The price matchs the quality.
I am very happy with this purchase!! The sound quality is great for my work environment!! Definitely recommend!
Comfortable fit. They can get pretty loud. Easy to connect to my phone.
Absolutely amazing! Definitely recommend!!
These have great sound and goes along time without having to recharge. Bought 3 pairs. Very satisfied with my purchase.
These are great quality and the battery life is exactly what they say. It would be eight hours, if not more.
It sounds very good, aesthetically they are very pretty, I was hesitant when buying them, but they really work very well, the commands are super easy to use
Sensational device for the price! I'm really excited! I can really only recommend!
Great fit and sound quality.
Connects easily and good sound. Fits securely in your ear.
These are by far some of the best ear buds I've gotten in a long time I ordered them not know to may h about this company but now I would order them again for myself and as a gift . Easy to you love how they pair right when linked . You
The most surprising thing about these headphones is the battery life and recharging them. Very good and ergonomic sound. Recommended
I am very happy with them they listen very well, the battery lasts a long time and they are so comfortable that you forget that you are wearing them I do not give it more than 5 stars because there are no
Knocked put by the sound quality of these earbuds. Great price and quality as well. So easy to pair with my phone or mp3 player. Well pleased.
Super fast delivery. The package is very solid, like it's a smartphone, not cheap headphones. The sound is normal, balanced, clear and at the maximum loud enough.
not bad,nothing special,the sound is average
Good price quality ratio. Holds very well for running. Long battery life.
Very surprised. A beautiful device that works wonderfully. Very good sound, which holds up well. Super happy, to recommend!
Great sound quality and great for my holiday.