SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's amazing, I tried the audio with a program and it sounds great, the box came only a little bit hit but without any damage, easy to put together and above all, in discord is where it is truly heard wonderfully, super recommended
Very top
Bought for my son, he is satisfied as an elephant.
Nice and sound once excellent and the stand is stable but the price is expensive with the delivery 209 riyals and when he arrived they asked 30 riyals tax
here for fast shipping. I will hook it up later with my son because he's the one going to be hooking up on his PC. can't wait to try it out. I recommend the seller.
Arrived super fast, yes the box was a bit hit but the microphone🎙️ Works very well and the colors are beautiful. I loved it.😍
Order delivered,, good and high quality product, thanks seller, I recommend it,,
Very nice.
Very good product, I bought it at 40 € (promo plus coupon) and for 40 € I find it is really worth it, on the other hand if the price is within 60 €, wait a bit until there is a discount, there is often. Otherwise the sound is fine, the microphone is really very light. Be careful for the microphone arm, be careful that it is compatible with your desk, I had to hang it elsewhere because I had not paid Attention to the size...
Arrived really fast. Sound quality is great, much better than on stock mic. Build quality is good too, it was easy to set up and easy to use. I am really satisfied with my order
Too Good (too lazy to say everything) only the product, construction and everything else is very good
Bomboclat. Amazing. Super sound quality. Etc etc 🔥
Everything works fine, everything is fine and fine, the sound is clear. But unfortunately, since I have a white microphone, it shows every scratch and alas, it was already on it from the box.
Very good but I can not change the color of RGB unfortunately
I arrived earlier than expected🔝,Quality nice🤏
Very good product, I liked it very much
I thought it was very cute, they left me a letter of thanks, I have no criticism just thank you for the work, the cosplay came impeccable of beautiful and very detailed thing that I was quite surprised, loved a lot thank you very much for real: 3💙
It's fine, I'm taking the second microphone. The children are satisfied.
Product has arrived, not included yet, but packaging and all components are
Better micro for your money not to find. There is a sensitivity adjustment. The Mute button works only in the middle. Convenient pantograph.
Great pantograph microphone for the price, the delivery is fast.
Very complete, it works well and the microphone arm is quite good. Good quality and RGB is very good. The shipment was very slow, said it was guaranteed delivery in 11 days and it took 20 to arrive.
Cool Micro, but it would be nice if they put an ordinary stand on it, not just one pantograph
Great microphone for a reasonable price!😎👍🏻
The microphone is excellent, the sound is super, noise reduction is super even without additional programs, I write streamers already, I communicate with people on them. I recommend to purchase.