SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lovely microphone, lovely company, lovely sound
Collects all noises despite the setting
I have not been in use for half a year. Great microphone! The sound is the same as Hyper X and costs several times cheaper.
The microphone is great, the sound is awesome for the money Bought at a big discount and for a reason, I thought for a long time: take or not take Accessories in the set are all present The delivery came on the 7th, it should have been 8, everything was in time
Arrived quickly, everything is well packed and whole, works perfectly, good quality sound can be heard if you dig in the equalizer setting to remove some noise from the background
Everything is fine with the product, but the delivery was pumped up, and the microphone was for a gift
It's super, it's totally unscuffed, no scratches, the microphone is just a buzz, it works perfectly, I suggest
Working, arrived early, packed well. hope to work for many years.
I am very glad that I ordered this microphone. Came in 10 days. The box was slightly torn, but it's not scary, it came safe and sound. The design and sound is very good🤩He catches everything as much as possible in the background, for example, if someone speaks in the background🫣 And so it's super, cool, thank you very much🫶🏻
Took as the first microphone for streams and Vido on YouTube. The usual sound is good, it got even better. I also use with RTX voice and I advise you, the sound is even cleaner and the way you scratch your eggs is not heard. The recording range is also good, you can lean back on the chair from the table and hear a Chipato. Arrived in 5 days, the quality is good, there is a piece for kranstein.
Has really great quality, has improved a lot in call.
The microphone arrived intact, there is a joint on the box, but it is absolutely not critical. The first impressions of him are positive. Clear sound, without any hiss I had on the old headset microphone. I'm satisfied, looking forward to him very much. Took it on my day
The microphone is amazing, I bought it to use with my cell phone and it worked perfectly, the audio is much better when recording videos. In addition, it is also very beautiful hahahah loved!
All Super thank you very much seller
Not delivered on time, but this is not the seller's problem. The microphone is good, the sound is fine, a little wobbly, but otherwise like it. If I waited a week, I would save more than a thousand, but so great
The best microphone in its price segment, for a long time chose between it and its analog only with XLR connection, but stopped at it because there is clearer sound and in fact do not need a sound card. This microphone is more suitable for those who have no extraneous noise because it captures literally everything
Cool microphone, I advise everyone, delivered very quickly
The product is great. Packaging is super. Quality maximum)
Item as described. The packaging is good. Came whole.
Excellent product, a perfect adhesion for my setup!
All Super
Very good! Arrived before the scheduled date, came well packed and arrived in perfect condition. Are to be congratulated on your competence🤌
The microphone is excellent, I put it to the left of the note so that it does not interfere, and I can still be perfectly heard, everything catches. Minus the star for the fact that the smiling face is absolutely invisible on the popfilter, it was drawn on the photos of the product, and in life it is hardly visible. DECEPTION!
Ordered a second microphone and, as always, everything is at its best! I took the first microphone for myself, the second-as a gift The delivery is a little delayed, but it is not so scary.
I really liked the quality of the product and excellent has a very good audio capture I recommend