SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ordered in April 23 for 3700 rubles. I do not regret a bit! The Best Micro for your money
Brought the order on the appointed date, on time. Everything connected and checked, works well. Satisfied with the purchase
The product arrived quickly and undamaged. And the microphone is also perfect :-)
The microphone is very beautiful, it is cost effective and delivers a very good audio quality. In addition it arrived very fast, I contacted the seller asking if it would be able to send it faster, and he managed to get ahead (do not know if all the cases they can), before the delivery time was giving a month, and arrived in just 9 days.
The microphone is good, it came by Express to Krasnodar in 8 days (7 (-_-) the package is good (look in other photo reviews) the paralon ~ 0.7mm in the thinnest places According to the micro itself, everything is recorded almost without extraneous noise, everything is condenser TKY)
Well packaged product, I was surprised by the good quality of the audio for the price, fast shipping and no problems in customs. Recommended 100%
Kaiyif. No-grounding minimum, high quality, excellent monitoring, windows can adjust the tonometer or volume monitoring, relative to all sounds
There is no sense in the photo, it is in the product description itself. As for the microphone: excellent sound recording quality, stable stand, decently long power cable (although it's a pity that there is no cutout in the cable stand), good microphone assembly, there is 3,5mm output under the headphones (+ built-in sound card. There are no delays when checking the voice), the sensor button for turning off the microphone from the LED. The only minus that strains this underflower of the microphone: the switch button is to be in the back, it is impossible to grope, you have to turn the microphone and look for the button, why they did not do it in front or from the side-it is not clear. When the power is turned off, the underflower setting is confused (when reconnected, the underflower will burn again, even if you turned it off before). For those who do not need a underflower and for those who will constantly disconnect the microphone from the laptop, this minus will cause discomfort.
The microphone came in the whole, the right color. Volume and sensitivity with stock. At first I was afraid that it was not working, but the regulator turned out to be unscrewed for the whole. The delivery of the five let us down.
Very nice product came well regular delivery best product that you can find for this amount of money.
Everything Amazing and works very well! Arrived without breakdowns.
I loved the microphone, the audio quality is very good, it is very well built without any Burr.
Alex Gaver will not advise bad. Heavy, to the touch inspires confidence. After the catch I will add a review.
A decent microphone for its cost, I bought it for 2900, I am very happy, because I took it on the cheap, I came in 4 days
Everything is fine, all specifications are as described, excellent microphone)
Best CXB microphone, audio quality is excellent without counting that it is very beautiful
It arrived quite fast and has an incredible quality for its price, highly recommended
My first microphone and it's gorgeous, I took it black because my whole set is black, the touch button of the Mute is comfortable, but I need to adjust to it to get in, it is convenient to switch the backlight modes and USB-C together they create a beautiful microphone
The product arrived faster than expected, without damage. The seller is super, as requested well packed the parcel.
It is PFT, MTO good quality and arrived at the right time
All right. I liked it very much.
Thank you. The order arrived on time, well packed, whole. Very satisfied!!!!!
For your money, probably the best microphone. The quality of the voice recording has increased very much.
The microphone is cool, but the stand is not attractive (my subjective opinion) so it is better to take the bracket
The microphone is great, I like it, everything is super, thanks to the seller, recommended to buy