SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I don't buy the goods of yugri one-time, and I'll change the skin once. Pidstat the Whiglyadai, ale and tsyna at the time of the name nizh Yakish deshmanski. For laptop 16 inch Asus Vizobuk
A great hiking stand for a note. Ugreen as always on top!
Quality material and excellent workmanship
Used the old version for two years before. Compared to it: three times lighter, nothing dangles. Really portable. In height corresponds to the middle position on the old one (the third of five). In fact, and so it was the most convenient position at which it is still convenient to print. The most convenient thing for me is that the supports at the bottom here interfere less with the wrists than on the old one.
The stand looks good. Description is correct. It fits 16" laptop good, it is wide enough.
Quality is high. fast delivery. Recommend!!!
The second purchase. The material is good and sturdy.
Good finish. Neat aluminum. MacBook Pro 15-inch well-placed
A great stand. Well-made, lightweight, stable. I liked the magnets. Laptop Lenovo Legion 7 Pro 16 ”stands like a part, the legs do not protrude behind the body. Arrived in Moscow in 3 days. I advise everyone
Nice stand. Better and more thought out than some of the competiting products. Fits well for my 14", but no doubt can accommodate at least 16" as well.
Excellent laptop stand, assembled with high quality with minimal play.
Cool, very nice stand, well, it's ugreen, how could it be otherwise. Thank you, very satisfied with the product
Exactly what I was looking for
Good quality, the wrong model arrived, but for the quality I decided to buy again
Great stand, good quality, thank you!
Until they opened it, I bought it as a gift. Packaging original, all like ugreen.
Quality!!! 17 inches, the note is excellent. the seller will write to the Post Office, sent by courier to wear before the promise.
It is very handy, the folding table for the laptop is regularated. Pidymak is a dovishly shedding, a cold-cold body is reduced. Pretension
good
It's hoary, easy to play. Light pratsuvati with a notch
great for remote workers
Ugreen-quality as always on top! Very comfortable, thick storage bag. Recommend!
Good product. Thank you.
Quality and useful product, compatible with the description
Lightweight and comfortable stand, you can adjust the height.