SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mozzal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very nice lightweight great vfm👍🏽👍🏽
Excellent stand. Delivered fast.
It's a little expensive, but as always the quality is super, Asus TUF 15 and MacBook Pro 14 are perfect, there is no backlash, nothing swings or creaks, it's convenient to carry business trips. Bonus nice velvet case.
Thank you for your patience with the delivery issues 🙏🏼💙
as always with this vendor, excellent product quality
Very light weight and good quality
As always, I like UGREEN products, the quality is perfect, so I recomend them. I was pleasantly surprised, how the order was well packaget. The UGREEN lap top stand, which is foldable, aluminium, notebook support is compact, strong, and it is excellent made. Thank you Ugreen Official Store for your kindness and professional service. I wish you Ugreen Official Store, a lot of success with your perfect products. And again, I like them a lot.!
All OK, yak hover. Post-life.
Quality as always on top
Great stuff time-tested. The second one for the second laptop!
Useful thing, you can't say anything else: more cold air is coming, the screen is higher.
easy to use. simple laptop stand, quality made, fits 16" laptops beautifully
Top product
Good quality Strong and good finish.
Super piece, Lenovo Legion 5 Pro is perfectly on the stand, non-slip) much more comfortable with the raised screen, recommend. And the temperature is lower, in simple now 40 °)
The goods were delivered to the apartment in excellent condition in 20 days! Recommend for purchase! Stand is durable and solid
As always excellent quality from ugreen
It is a for you for laptop quite portable and useful. I quite like it. About the seller I send everything well packed and fast.
the size is suitable for macbook air, one minus is that the height is not adjustable
Very nice! But this item is not for heavy and thick 17,3'' laptops.
Very light! One height only. Unexpectedly sturdy. Very nice.
perfect like usual
Yakysna is twisted.
A great stand. I will immediately note that I do not have a laptop. I just took the stand under the keyboard to lift it so that I could see all the keys at right angles. The keyboard has its own legs for lifting, but their height is not enough for me, so I took such a stand. It is now possible to set very steep angles of inclination if desired. The quality is all super. The stand is metal, the metal is well processed, all corners are processed so that the stand is very nice to hold in your hands, there are silicone pads on the case with very smooth and very pleasant to the touch silicone. The stand is non-slip, the opening mechanism is well made. Stand looks good and sounds good too, nothing creaks. The openings are tight, all spring-loaded. There are no flows of glue or other traces of artisanal production. Specifically my copy was made in an exemplary manner. There is a good storage case for the stand. Delivery was normal, only 25 days to the Ukrmail. Thank you for the product
Delivery is really fast. The thing is simple but qualitative.